Planner

Description:

Pyramid Plus, a joint venture partnership between A2Dominion and Mears Property Services, provides repairs and maintenance services to the residents of over 38,000 homes across London and the South of England. We aim to provide customer led, reliable and high-quality services to enhance residents’ lives.

Day To Day Duties

Receiving high volumes of repairs requests and booking them into Operatives diaries to ensure most efficient service and best use of skills

Overseeing Operatives diaries for a geographical area to ensure maximum productivity

Responding to Emergency and Urgent repairs requests and ensure these are met within strict Service Levels

Liaising with Operatives and Supervisors to ensure appropriate follow-on works are booked in and completed

Assisting colleagues throughout the business on queries regarding responsive repairs

Providing a professional and customer focussed service

Role Criteria

Ideally have previous Repairs Planning / Scheduling experience

A professional, can-do attitude

Excellent Customer Service Ethos

Good written, verbal, questioning & interpersonal skills

IT Literate

Social housing or similar background is desirable

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.