Description:
Planner
Full Time Permanent
About Us
Pyramid Plus, a joint venture partnership between A2Dominion and Mears Property Services, provides repairs and maintenance services to the residents of over 38,000 homes across London and the South of England. We aim to provide customer led, reliable and high-quality services to enhance residents’ lives.
Day To Day Duties
- Receiving high volumes of repairs requests and booking them into Operatives diaries to ensure most efficient service and best use of skills
- Overseeing Operatives diaries for a geographical area to ensure maximum productivity
- Responding to Emergency and Urgent repairs requests and ensure these are met within strict Service Levels
- Liaising with Operatives and Supervisors to ensure appropriate follow-on works are booked in and completed
- Assisting colleagues throughout the business on queries regarding responsive repairs
- Providing a professional and customer focussed service
Role Criteria
- Ideally have previous Repairs Planning / Scheduling experience
- A professional, can-do attitude with strong problem-solving skills and decision-making
- Proven ability to work well in a fast-paced environment
- Excellent customer service ethos and commitment to high quality delivery
- Strong written, verbal, questioning & interpersonal skills
- Good attention to detail and organisational skills
- Ability to work effectively both independently and as part of a team
- Intermediate MS Office skills
- Social housing or similar background is desirable
- Experience in a customer service centre or call handling experience is desirable.
Benefits We Can Offer You
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies