Planning Manager

Description:

Virgin Money is seeking a Planning Manager – Resource Forecasting to join its Customer Transformation & Operations team. This is a remote-based, permanent position offering an opportunity to lead a high-performing team of planners responsible for producing accurate strategic and capacity forecasting across operational functions.

The ideal candidate will be a self-driven, effective leader with a strong understanding of workforce planning in large, complex organisations, and the ability to collaborate across departments to support the business in delivering optimal customer service and commercial outcomes.

Key Responsibilities:

• Lead and manage a skilled team of Planning Analysts to deliver effective workforce plans.

• Create and present accurate demand and resource forecasts to senior leadership, enabling informed strategic decisions.

• Collaborate with cross-functional stakeholders including Strategy, Finance, Risk, Marketing, and Customer Value.

• Chair stakeholder meetings, providing critical insights on demand trends, resourcing strategies, and performance metrics.

• Oversee risk management and ensure forecasting aligns with agreed service levels and commercial goals.

• Support development and execution of long-term business and operational strategies.

Candidate Requirements:

• Extensive experience in workforce planning and resource modelling, including long-term strategic planning and intra-day customer demand profiling.

• Proven leadership in managing planning teams and delivering results in fast-paced environments.

• Skilled in analytical and productivity tools including Power BI, Excel, and Microsoft Office suite.

• Strong stakeholder management and communication skills with the ability to influence and collaborate at all levels.

• Commercial acumen with experience using data to guide business strategy, performance analysis, and forecasting.

• Background in financial services or operations is highly desirable.

• Capable of deputising for the Senior Planning Manager when required.

Why Join:

• Competitive salary and red-hot benefits including:

  • 38.5 days of annual leave (incl. bank holidays) with options to buy more.

  • 20 weeks of paid, gender-neutral family leave.

  • Free private medical cover, income protection, life assurance.

  • Five extra paid well-being days annually.

  • Market-leading pension scheme.

  • Flexible working arrangements and support for professional growth.

  • Access to wellness programs and lifestyle benefits from day one.