Description:
The PMO Analyst is a core member of the Project Management Office, responsible for providing the planning, reporting, tracking, risk management, financial administration, and governance support that enables the PMO Lead and programme leadership to manage the IT Transition programme and subsequent IT Change programmes with confidence and control.
This is not a passive administrative role. The PMO Analyst is expected to interrogate data, identify inconsistencies, flag emerging risks, and provide insight — not just information. They are the first line of defence against inaccurate reporting, missed milestones, untracked risks, and governance gaps. They must be comfortable challenging workstream leads on status accuracy, chasing overdue actions, and escalating concerns to the PMO Lead when something doesn't add up. Operating across the IT Transition and into steady-state Change programmes, the PMO Analyst must adapt to the different rhythms of each phase — the high-intensity, milestone-driven cadence of transition delivery and the rolling, pipeline-driven cadence of continuous change.
Key Responsibilities
- Maintain the integrated programme plan, milestones, dependencies and key programme trackers.
- Collect, validate and analyse workstream progress, identifying schedule risks, slippage and emerging issues.
- Produce accurate and timely programme reports, dashboards and governance packs for senior stakeholders.
- Maintain RAID, risk, issue, action and decision logs, ensuring actions and treatments are actively tracked.
- Support programme financial tracking, including budgets, actuals, forecasts and variance analysis.
- Coordinate governance meetings, including agendas, papers, minutes, actions and decision tracking.
- Maintain programme deliverable, resource and document trackers, ensuring information is accurate and up to date.
- Support transition activities including readiness tracking, go/no-go evidence, cutover and hypercare reporting.
- During the Change Programme phase, maintain the change pipeline, benefits and capacity trackers and support ongoing programme reporting.
- Identify opportunities to improve PMO processes, reporting and tools, including automation where appropriate.
- Work collaboratively with the PMO Lead, workstream leads, programme teams and stakeholders to ensure high-quality programme information and governance.
What You'll Bring
- Experience in a PMO Analyst, Project Support Officer or Project Coordinator role, ideally within IT programmes or projects.
- Strong experience producing programme reports, dashboards and governance packs.
- Proficiency with Microsoft Excel and PowerPoint, with strong data analysis and presentation skills.
- Experience using programme planning tools such as Microsoft Project, Primavera, Jira, Smartsheet or equivalent.
- Experience maintaining RAID logs, risk and issue registers, action trackers and programme plans.
- Experience with financial tracking, including budget vs actuals, forecasting and variance analysis.
- Excellent attention to detail and the ability to identify inconsistencies, risks and emerging trends.
- Strong communication and organisational skills, with the ability to manage multiple priorities and deadlines.
- Experience working in an IT service delivery or ITSM environment.
Desirable
- PRINCE2, APM, PMP, CAPM or P3O qualification.
- ITIL 4 Foundation.
- Experience with Power BI, ServiceNow, PPM tools or SharePoint.
- Experience supporting IT Transition, outsourcing or managed service programmes.
- Experience with Power Automate, VBA, PowerShell or other automation tools.
- Experience working in regulated, government or defence environments.