Portuguese Speaking Customer Advisor

Description:

We are seeking a passionate and enthusiastic Customer Advisor to join our team in our Edinburgh office.

You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.

What you’ll be doing

• Providing exceptional service to our customers, being the first point of contact responding to various travel queries.
• Providing resolutions to our customers via Call, Chat and Email.
• Handling customer queries with empathy, patience and compassion.
• Attending regular team huddles.
• Keeping up-to-date with the latest promotions, initiatives and company policies/procedures.
• Assisting in ad hoc assigned projects.
• Occasionally, due to business requirements, you may be asked to assist with our English speaking line.

What you’ll need

• Customer service experience within a contact centre or a similar customer service role
• Proven experience in working towards and achieving Key Performance Indicators (KPIs)
• Must be fluent in English and Portuguese both written and verbal
• Effective communication skills
• Good knowledge of Microsoft Office suite
• Proficient typing abilities
• Ability to remain calm and logical in challenging situations
• Excellent problem solving skills
• Enthusiastic approach with the desire to hit your goals and passionate about continuous development