Press Officer

Description:

The Customer Experience Directorate (CXD) is responsible for ensuring that the voice of our customers is heard across Crown Commercial Service (CCS), thereby increasing spend through our agreements, and building and maintaining the reputation of the organisation. We help CCS customers find the right commercial solutions for their needs.

CXD is a customer-focused team that uses its unique perspective – uniting CCS with its customer organisations - to deliver value to both through four key capabilities:

• Source of detailed knowledge about customers and their commercial needs (that can be justified and validated – using this to shape and manage CCS strategy, solutions and services)
• Strong and established personal relationships (to support customers in efficient and effective engagement with CCS and represent their needs internally within CCS)
• Drive growth (convert leads and opportunities with key customers into increased take up of CCS solutions, and take a customer-led perspective on retention. Spearhead adoption of CCS solutions into new customers and markets)
• Broad commercial perspective (staff who can work cross category and a CXD function that has a unique view across CCS, and across a complex regional and sectoral matrix within the public sector procurement landscape)

An example of the breadth of scope for CXD was her late Majesty’s death where we managed both the external news and internal communications, as well as working directly with customers such as DCMS to enable them to provide blankets and sign language support to the queues of people paying their respects to Queen Elizabeth.

Team Summary

This fantastic opportunity sits in the external communications team. We use our experience of communications techniques to create engaging content, disseminating it across a range of channels, building engagement, and telling the story of CCS’s work.