Private Enquiry Sales Executive

Description:

Schoen Clinic UK Group have an exciting career opportunity available for a Private Enquiry Sales Executive. This role is fast paced and designed to help as many patients as possible access and book into our private range of services across the group. Delivering exceptional standards of client care, rapport building and empathy are a huge part of this role, working in conjunction with the Group Private Enquiries Manager and Sales & Marketing Director. We specialise is helping patients of all ages with eating disorders and mental health conditions.

The role will be London based and part home-based is a future option for the right candidate.

Key elements of the role

• Maximise the potential of every private enquiry (via telephone and online) and deliver a great patient experience.
• Make the booking process fast, easy, helpful and efficient.
• Action enquiries within agreed timescales, including owning patient communication regarding initial appointment and/or assessment booking.
• Ensure any group wide enquiry handling processes are followed.
• Be confident to openly and fluently discuss private funding and ensure pre-payment for all self-pay treatments or appointments.
• Liaise with patients and insurance companies as required to enable insured patients to access any of our services in a timely manner.
• Ensure all enquiry and booking data is captured correctly and added to our CRM.
• Assist with private enquiries for Schoen Clinic Chelsea, Schoen Clinic Newbridge and Schoen Clinic York.
• Liaise with key clinic/hospital staff at all sites to ensure appropriate services are offered in line with clinical need.
• Liaise with Finance as necessary regarding billing and payments.
• Work in conjunction with the Group Private Enquiries Manager and Group Marketing Director to deliver budget targets and service growth.
• Confirm and book initial appointments liaising with clinicians and their diary managers.