Private Receptionist

Description:

Vita Health Group, part of Spire Healthcare Group plc and one of the UK’s leading healthcare providers, is seeking a Private Receptionist/Administrator (Zero Hour) to join their dedicated and patient-focused team in London. This is an excellent opportunity to work with a well-established healthcare organisation that values its employees, invests in professional development, and has been nationally recognised as a Best Company to Work For at the Health and Wellbeing Awards 2024.

As a Receptionist/Administrator, you will serve as the first point of contact for patients, ensuring that they are warmly welcomed and supported throughout their experience. You will play a key role in the smooth operation of the Private Physiotherapy Department and clinic, handling administrative and reception duties while upholding the organisation’s commitment to high-quality care and patient well-being.

Key Responsibilities:

• Greet and welcome patients in a professional, friendly manner.

• Manage patient appointments, class bookings, and clinician schedules.

• Handle inbound and outbound calls, ensuring clear and timely communication.

• Complete administrative tasks using Microsoft 365 and specialist clinic software.

• Prepare and send reports to third-party referrers and consultants within deadlines.

• Support the clinical team with day-to-day administrative needs.

• Maintain a clean, organised, and efficient reception area.

Requirements:

• Strong interpersonal and communication skills with a professional demeanor.

• Previous experience in administration or reception roles (healthcare sector experience advantageous).

• Competency in Microsoft 365 and ability to adapt to new clinic systems.

• Ability to manage multiple tasks and prioritise effectively in a busy environment.

• Flexible approach with willingness to work across different clinics as required.

• Legal entitlement to work in the UK (DBS check required).

Benefits:

• Opportunity to work with one of the UK’s leading healthcare providers.

• Regular Continued Professional Development (CPD) opportunities including secondments, management training, mentoring, and events.

• Comprehensive benefits package and flexible work-life balance options.

• Inclusive and supportive working environment committed to Equality, Diversity & Inclusion.

• Recognition as one of the UK’s top healthcare employers.