Description:
This role is a remote position in the [country]. Occasional travel to company offices as necessary. Your Impact
- Strategic Process Mapping: Lead discovery sessions to identify and map high-friction points in the employee and customer journey.
- AI-Driven Transformation: Translate complex AI and automation concepts—including Generative AI, chatbots, and predictive analysis—into scalable solutions for internal teams.
- Next-Gen Workflow Automation: Re-engineer and automate routine tasks to drastically improve resolution speed and accuracy.
- Root-Cause Resolution: Identify and eliminate product or process blockers that cause employee or partner friction, ensuring measurable impact on service quality.
- Full-Lifecycle Ownership: Oversee the end-to-end implementation of automation projects, ensuring they are scalable, data-validated, and aligned with our global service-solution strategy.
What You’ll Bring
- Expertise in Scale: 5+ years of experience in sales or marketing operations with a proven track record of process optimization and automation.
- The Automation Mindset: Deep understanding of Six Sigma methodologies paired with modern AI workflow tooling.
- Technical Translation: A natural ability to collaborate with technical teams and external vendors to turn business needs into seamless delivery.
- Relentless Collaboration: Strong stakeholder management skills with the ability to influence leadership and execute complex roadmaps.
- Customer Obsession: A mindset that puts the partner experience first, advocating for simplicity at every touchpoint.
Core Competencies For Success
- Execution at Speed: You are comfortable challenging the status quo, experimenting rapidly, and seeking continuous improvement.
- Strategic & Data-Driven: You leverage data to identify opportunities and use an A/B testing mindset to validate solutions.
- Articulate Influence: Exceptional communication skills with the ability to translate technical complexity into clear, actionable insights for internal stakeholders.
- Industry Experience: Prior experience in a high-growth tech environment is preferred.