Description:
You will provide clinical product support to all end users and on-site guidance and assistance during surgical procedures. Resolves technical product and service issues as needed. Provides training, ongoing in-services, and customer education to assigned accounts.
Clinical and Technical Expertise:
- Complete 101 and 201 training and develop an understanding of all basic procedures.
- Complete Stryker Learning Management System (SLMS) assignments on an ongoing timely basis.
- Build knowledge of Stryker implants, instrumentation and applicable clinical benefits.
- Learn proprietary software to prepare pre-operative CT scans and assist surgeons in pre-operative implant planning, implant sizing and positioning.
- Observe and apply practices used to train and guide surgeons and hospital staff.
Account and Territory Management:
- Assist in day-to-day coordination of accounts and necessary tasks to support scheduled upper extremity procedures.
- Develop knowledge of hospital and account preferences to meet or exceed customer expectations. Deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff.
- Complete all necessary account administration duties (e.g. Consignment audit, PER process - Product Experience Report, RMA process - Return Material Authorization, case billing and closure). Provide prompt and accurate complaint reports per quality and compliance system requirements.
- Assist in product demonstrations and lab logistics to service sales, marketing and potential customers.
- Build collaborative relationships with internal sales team members to achieve business objectives.
What you need:
- Experience of working in a clinical role
- Preferably experience of working within a theatre environment
- Tech savvy and minded
- A driven attitude, people focus and plenty of charisma
- Computer skills, MS Office
- Confident presentation skills
- Excellent anatomy and physiology knowledge
- Demonstrated high achiever who loves to learn and take on challenges
- A background that demonstrates an ability to engage with others, influence, motivate and work hard
- Valid UK Drivers license