Project And Operations Manager

Description:

Ready Tech Go is a Community Interest Company (CIC) that helps to bridge the digital divide by providing tablet PCs and laptops to local people experiencing poverty and isolation. Our vision is a world where technology is accessible to all.

Our work is carried out in three steps: 1) we collect unwanted or newly gifted laptop and tablet PCs, largely via dedicated drop off hubs in West London, 2) we then work with Tech Volunteers to repair and advice on device condition , and 3) finally we match suitable devices to beneficiaries who we get to know through frontline and other locally-led services, and distribute them at organised pick-up hub days. Throughout, we follow strict security, safeguarding protocols to protect both donors and beneficiaries.

In 2022, with funding made possible thanks to The National Lottery Community Fund, we will showcase our first ever ‘Fixing Factory’ in partnership with West London Waste Authority (WLWA) and the Restart Project at the Abbey Road recycling centre. Local volunteer and professional IT skilled repairers will repurpose computers for local people out of adapted shipping containers, putting fixing on show and engaging residents dropping waste. Young people will be invited to learn and volunteer onsite, with training and work experience pathways available again through Mer-IT.

Job Description

We are looking for a project and operations manager to oversee and coordinate RTG’s operations and also lead the work of volunteers to achieve all project goals.

We are looking for someone with experience in the small charity / startup sector, with a strong interest in technology for change. Experience in operations, project delivery and volunteer management will help you fulfil this role and help us to take Ready Tech Go to the next level. This isn't a technical role but you will need to have some level of understanding about functionality of laptop and tablet PCs and be able to gather insights and advice from tech professionals.

To be successful in this role you must be skilled, independent, reliable, experienced in managing professional projects, and able to work to deadlines. You must be a strong communicator, confident at creating new and managing existing relationships both with internal and external stakeholders.

Overall, you will be a proactive, hardworking, organised individual, able to work independently and have a positive approach to problem solving.

Key Responsibilities

Project Management and Operations:

You will optimise Ready Tech Go’s contribution to closing the digital divide including through the refurbishment and redirection of quality e-waste, as well as new devices, to people in need.

You base location will be at the Fulham hub in SW6, but you will be expected to travel and complete the following duties;

· Fixing Factory Lead: You will have a (1-2 days a week) presence at the Brent Hub (NW10), triaging devices needing repairs that you will manage, ensuring activities run smoothly and are engaging for passers by, and taking part in advisory groups.

· Refurb Management: You will recruit, manage and motivate Tech Volunteers to attend mass refurb and distribution days at the Fulham Hub (once every 4-8 weeks). You will liaise and maintain relationships with other key stakeholders, including the Restart Project, and keep them informed of progress . You will seek to scope out further opportunities for future projects.

· Inventory Control: You will maintain an accurate register of donated devices at the Fulham Hub, ensuring traceability of all devices . You will ensure source donor, status of repairs and any part discrepancies or issues are logged on Google Sheets. You will ensure the hub office space is organised, regularly cleaned and kept free from obstruction. You will also have to make yourself available to send and receive deliveries, when necessary.