Project Support Officer Secondment

Description:

Responsibilities:

• Development and management of first class, multi-channel, customer focused services
• Work as part of a collaborative goal orientated team focused on achieving project outcomes.
• Deliver services that are on time and right first time.
• Actively promote the use of self service and new ways of working to customers.
• Develop and maintain knowledge across all areas within the remit of the role (policies, processes, systems, service level agreements and performance targets).
• Supervise, plan and drive the day to day delivery and performance of the end to end operations of the service delivery area.
• Coach, mentor and train the project delivery teams, creating a professional environment and promote achievement orientated teams, ensuring that the teams have the correct skills, competencies and resource levels to deliver.
• Promote a culture of customer focused service delivery in all team members, ensuring that ideas for service improvement are actively encouraged.
• Monitor service delivery ensuring (including DIP sampling) that a high level of quality is provided at all times and that services are delivered against agreed service level agreements, governance, performance targets, audit controls, Force policy and statutory legislation.
• Effectively deal with escalated customer complaints.
• Deliver change work streams/projects in line with the 2020 blueprint, vision and transformation programme plan to deliver significant transformational change.
• Prepare the service for Audit inspections and implement and embed agreed recommendations.
• Produce accurate data, including performance management and management information
• Ensure the intranet and self-service portal are up-to-date with key service information and provide customers with self-service access to services