Description:
We’re looking for a proactive and customer focused Property Manager to deliver exceptional housing management services within our Specialist Housing portfolio. This includes multi-occupancy and self-contained dwellings, ensuring compliance with all landlord obligations and regulatory requirements. You’ll act as the main point of contact for residents, providing support and guidance to create a positive living experience.
Key Responsibilities
- Manage the allocation of rented accommodation, including issuing tenancy paperwork, collecting payments, and overseeing void units to minimise rental loss.
- Act as the first point of contact for residents, resolving queries, investigating complaints, and providing advice and guidance.
- Conduct regular estate and property inspections, maintaining accurate records and taking action to resolve issues.
- Monitor contractor performance and report any deficiencies to stakeholders.
- Handle property management duties such as managing disputes and addressing anti-social behaviour, ensuring high levels of customer satisfaction.
- Liaise with internal teams, customers, and partnering Trusts to resolve queries promptly.
- Promote good housekeeping and fire safety practices among residents, enforcing compliance where necessary.
- Maintain all documentation to organisational standards and ensure accurate customer contact records.
- Drive strong financial performance by monitoring rent accounts and managing arrears effectively.
- Work closely with colleagues and contractors to ensure services are delivered to a high standard.
- Build strong relationships with internal and external stakeholders, representing the organisation at meetings, hearings, and court proceedings where required.
- Support the Area Manager with updates to policies, procedures, and work practices to improve service delivery.
More About You
- Educated to GCSE level (or equivalent) in Maths and English (Grades A*-C).
- Professional qualification or willingness to work towards CIH, IRPM, CMI or equivalent.
- Experience delivering front-line customer service in a property management role.
- Knowledge of housing law, housing management issues, and best practice.
- Strong problem-solving skills and ability to understand residents’ needs.
- Good IT skills, including Outlook, Word, and Excel, with the ability to compile reports.
- Awareness of building safety issues.
- Excellent communication and interpersonal skills.
- Ability to analyse complex data and draw logical conclusions.
- Experience working in a busy environment with strong prioritisation skills.
- Full UK driving licence and access to a vehicle.