Property Sales Manager

Description:

Property Sales Manager - (25665)

Newcastle upon Tyne - Hybrid working from our office at Strawberry Lane, from home and across our North of England property portfolio

Fixed Term – 12 months, Full Time (37.5 hpw)

Salary circa £42,000 depending on experience plus great benefits including Health cash plan

Home a place where you belong…

We have a fantastic opportunity for an experienced Sales Progression Manager (known internally by us as Lead Statutory Sales Executive) to lead a team responsible for affordable home ownership resales, staircasing, remortgages, tenant sales and transfers of equity. In this role, you'll apply your expertise in sales progression to help drive our team towards achieving positive customer journeys and exceeding sales targets.

Key responsibilities include being a primary contact for customers, providing exceptional customer service, addressing service requests and complaints promptly, and improving work quality overall.

Typical day as Sales Progression Manager

• Maximising sales performance across all transactions, ensuring the team are proactive on sales conversions to exceed targets.
• Driving all activity and sales performance, ensuring our customer journeys are informed, positive and proactive.
• Prioritising and managing a large and varied workload to meet performance targets and statute deadlines.
• You’ll be a key point of contact for the wider business, our customers and external stakeholders during the end to end conveyance period and beyond.
• Unleashing the potential of your team, through brilliant coaching you’ll ensure exceptional quality of service, customer satisfaction, reduce sales periods and drive overall service improvements.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for a top 10 Great Place to Work in the UK Employer!

You bring

• A strong property sales background, with expert knowledge and experience in affordable home ownership initiatives and after sales services to ensure that the service provided to customers is right first time. You’ll also know all about shared ownership resales to staircasing, and lease extensions to remortgages.
• A proven people manager who is resilient and determined, who can get the best out of your team to deliver outstanding customer experience whilst smashing your sales targets.
• Great interpersonal skills, proactive and positive in engaging with customers, inspiring your team to be the same.
• Analytical, being able to bring creative solutions and new ways of working to drive sale conversions and continuous improvement.
• A great knowledge of the property market, and all the legal bits that come with that, as well as relevant housing acts, Homes England guidelines and relevant housing legislation.
• Previous experience using Sales Force/CRM would be advantageous but training will also be provided.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• 37.5 hours per week. This is a hybrid role and you’ll spend a minimum of 2 days in the office, others working at home or across our property portfolio.
• Able to use technology for keeping accurate records, online advertising and marketing, producing reports and collaborating with customers and colleagues.