QA Customer Support

Description:

We are supporting a leading biopharmaceutical organization in the search for a QA Customer Support to join their Slough site. This role will play a key part in managing Quality Agreements (QAAs) with customers, ensuring alignment across internal processes, and acting as the primary point of contact for quality-related discussions.

Key Responsibilities

• Lead the establishment, negotiation, and timely execution of customer Quality Agreements (QAAs).
• Serve as the primary point of contact for Quality Agreements within the site and represent the organization to customers.
• Ensure alignment between internal standards and commitments in QAAs.
• Set up and maintain systems to track QAA completion, monitor review requirements, and drive periodic reviews.
• Improve tracking tools and processes while developing innovative solutions for QAA document life cycle management.
• Provide training on QAA structure and content to internal functional teams.
• Participate in global QAA SOP revision working groups and contribute to continuous improvement initiatives.

Requirements

• Degree in a science-related discipline.
• 5-10 years' experience within GMP-regulated pharmaceutical environments, ideally in biologics or biopharmaceuticals, with a focus on Quality Assurance.