Description:
Also to work effectively and be a proactive member of the team to cover all areas of the reception / patient administration duties as required and requested by senior members of staff
- Provide and maintain a secure system for the production of confidential Healthcare Records for the care and treatment of patients including filing , locating, retrieving, preparing patients’ records for a clinics.
- Provide a polite, professional and efficient service in all communications including telephone and face to face requests for information and all service users.
- Maintain and update patient details on the SOEL Health in accordance with Health Records, and Data Protection.
- Meet requests for information within dictated deadlines.
- Handle patient’s notes during the course of their working day. Filing, pulling notes, lifting and moving notes, pushing loaded trolleys, climb steps.
- Work as a flexible team member to ensure all areas within the department are staffed to maintain a seamless service for the patients
- Responsible for the booking, amendment and cancellation of clinics as directed by the senior staff members. Ensuring that relevant parties are notified according to the departments standard operating procedures.