Receptionist

Description:

The receptionist's role is a linchpin in the machinery of the institution. They are the unsung heroes who ensure that day-to-day activities run like clockwork. With a smile, they juggle phone calls, room bookings, and the ever-present flow of visitors. They are the first point of contact, embodying the ethos of the Institute and setting the tone for the visitor experience. The receptionist's contribution is a blend of administrative proficiency and the human touch, which together create an environment where the Institute and its community can thrive.

The successful candidate will collaborate in a job-sharing arrangement, assuming the afternoon duties in partnership with our existing morning receptionist. The role demands an enthusiastic and dependable person, with a background in front-of-house or customer engagement positions, who appreciates the critical impact of first impressions and is committed to delivering superior customer service. You will possess a blend of polite and efficient communication skills, with a proven track record of balancing client priorities and managing simultaneous tasks effectively. With a repertoire of strong interpersonal abilities and a flexible mindset, you will navigate obstacles, find solutions, and maintain a calm, professional demeanour throughout. A sense of pride in maintaining a welcoming and inviting building is essential.

Benefits of working at University of Cambridge include:

• Competitive rates of pay with automatic service-related pay progression and annual cost of living increases.

• Generous annual leave allowance of 36 days paid leave inclusive of bank holidays for full time employees, pro rata'd for part time employees.

• Generous maternity, adoption and shared parental leave entitlement and other family friendly schemes (e.g. workplace nurseries and salary exchange schemes for childcare).

• An auto-enrolment pension scheme, with a generous employer contribution.

• Travel benefits and retail discounts at over 2,000 local and national stores.