Receptionist

Description:

Veterinary Vision Vets is seeking a friendly, proactive, and reliable Receptionist to join their dedicated team at the Bamber Bridge branch. This role plays a key part in ensuring a smooth and welcoming experience for all clients and their pets. As the first point of contact, you will help manage the day-to-day front desk operations while supporting the internal team in delivering top-tier veterinary care.

This full-time, permanent position offers a dynamic and varied workload in a supportive and caring environment where animal welfare is paramount.

Key Responsibilities:

• Welcome and check-in clients and their pets in a warm and professional manner.

• Manage practice diary: schedule appointments and surgical procedures.

• Handle appointment cancellations, rebookings, and follow-ups.

• Answer and direct phone calls and email enquiries.

• Coordinate communication between clients and clinical team.

• Perform administrative duties including scanning, filing, and prescription processing.

• Maintain a clean, organized reception area.

• Take payments and follow up on outstanding client accounts.

• Support stock ordering and inventory tasks.

• Report client concerns or complaints to the Office Manager.

Candidate Profile:

• Prior reception or administrative experience preferred, especially in fast-paced environments.

• Confident and professional telephone manner.

• Strong communication and organisational skills.

• Able to work under pressure and manage competing priorities.

• Committed team player with excellent customer service skills.

Benefits:

• 25 days annual leave + birthday leave

• Life assurance (4x salary)

• Pension scheme (3% employer, 5% employee contributions)

• Enhanced sick pay and family leave

• Salary sacrifice schemes (E-cars and Cycle to Work)

• Pet insurance discount

• Discounts via Benefits Hub and reduced gym membership (Pure Gym)

• Access to Employee Assistance Programme and mental health support

• Eye care scheme and annual flu voucher

• Opportunities for personal and professional development through the wider Mars Veterinary Health network

About the Organization:

Veterinary Vision is a specialist ophthalmology referral service with locations across the UK. Part of Linnaeus, which is owned by Mars, the group is committed to making A Better World for Pets through clinical excellence, employee wellbeing, and innovation.