Receptionist

Description:

Derwent FM, a leading provider of facilities management solutions for university campus buildings and student accommodation, is seeking a professional and customer-focused Receptionist to join their team at the Royal College of Arts, South Kensington. As part of the Places for People Group, Derwent FM is dedicated to creating inclusive and thriving communities for both customers and employees.

The Receptionist will be responsible for delivering exceptional customer service, providing a warm meet and greet service to visitors, and managing essential back-office functions such as parcel deliveries, contractor liaison, and support services. The role requires a high level of professionalism, attention to detail, and the ability to effectively manage a variety of tasks in a fast-paced environment.

Key Responsibilities:

• Deliver outstanding customer service through efficient meet and greet operations.

• Handle parcel deliveries and coordinate with contractors for building access.

• Assist with back-of-house administrative functions and day-to-day support services.

• Maintain effective communication within the team and support colleagues as required.

• Suggest improvements to enhance service delivery and operational efficiency.

• Work Monday to Friday, 9 AM to 5 PM, ensuring consistent service during core hours.

• Ensure compliance with safety regulations; a basic DBS check is mandatory.

Qualifications & Skills:

• Previous experience in a similar receptionist or customer service role.

• Experience within the property industry is desirable.

• Proficiency in IT tools such as MS Word and Excel.

• Strong communication and interpersonal skills with a calm, professional demeanor.

• Ability to plan efficiently and handle tasks with a proactive and ‘can-do’ attitude.

Benefits:

• Competitive salary with annual reviews.

• Training and development opportunities.

• Access to additional perks including significant discounts and offers from various retailers, cinemas, and more.

• Inclusive work environment committed to supporting individuals with disabilities, armed forces veterans, and neurodiverse candidates through guaranteed interviews if essential criteria are met.