Receptionist / Administrator

Description:

About the role

• As first point of contact, ensure service users and other visitors receive a friendly and efficient service and that all visits are dealt with promptly and courteously.
• Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcoming and tidy.
• Contribute to maintaining the client information displayed in the reception area is tidy, current and relevant.
• Encourage service user feedback and the use of the suggestion box to all clients accessing the service.
• Providing basic advice and information on the service offer.
• Contribute to managing an effective appointment system, liaising with keyworkers.
• Checking appointments on the CGL information system and book future appointment for service users
• Take messages for staff and update case management contacts where appropriate

• Support the team in managing/booking appointments via the electronic diary system
• Maintain accurate records of all contacts on our case management systems

About you:

• Knowledge of general office procedures
• IT literacy including proficiency in word processing, excel spreadsheets and data entry
• Good interpersonal skills and a willingness to work flexibly as part of a team
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
• Solid numeric skills
• Good organisational skills
• Confident and effective communication skills, both verbally and in writing
• A professional, empathetic and non-judgmental attitude towards service users
• The ability to respond flexibly to the demands of the post
• The ability to work as a member of a team