Description:
As a Regional Maintenance Surveyor, you’ll play a key role in ensuring our homes are safe, high‑quality, and well‑maintained. You’ll oversee all responsive, cyclical, planned and compliance maintenance activities across your regional area — working closely with contractors, colleagues, and residents to deliver an excellent repairs and maintenance service.
From managing contractor performance to providing technical expertise and carrying out inspections, you’ll use your knowledge of building construction and housing legislation to ensure works are completed to the highest standard. You’ll also help us continually improve our property maintenance service, ensuring every customer receives a reliable, respectful, and positive experience.
This is a remote role due to the nature of site visits. The working region is currently under review and is likely to be Cornwall, with final confirmation provided at interview
What You’ll Do
- Manage the annual programme of maintenance for your region, ensuring high standards, good communication and resident involvement
- Act as Contract Manager across responsive, cyclical (including fire safety) and planned maintenance contracts, monitoring performance, KPIs, health & safety and value for money
- Support delivery of key compliance activities including gas servicing, legionella, asbestos, fire equipment and electrical certification
- Carry out fire risk assessment reviews, asbestos reviews and stock condition surveys
- Provide expert technical advice and undertake pre- and post‑inspections for repairs, maintenance and voids
- Help deliver adaptations, property improvements, capital works and major repairs in line with regulations and internal policies
- Work collaboratively with colleagues across Property Services, Shared Ownership and Leasehold teams to ensure a high‑quality maintenance service
- Ensure accurate maintenance records using the OPEN Housing system, monitoring quality and recommending improvements
- Resolve customer complaints effectively and in line with policy
- Attend and contribute to relevant meetings, sharing insights and supporting continuous improvement
What We're Looking For
- BTEC/HNC qualification in Building Construction/Surveying (essential)
- Knowledge of property construction, maintenance and housing legislation, including contract management (essential)
- Experience delivering planned, responsive and cyclical maintenance programmes (essential)
- Budget management experience across maintenance and repairs (essential)
- Excellent IT skills, including Microsoft Office and housing/asset management databases such as OPEN Housing (essential)
- Experience working with customers with mental or physical disabilities (desirable)
- Professional memberships (e.g., MRICS, CIOB) and Fire Risk Assessor qualification are desirable
- Strong communication skills — able to explain complex information clearly, verbally and in writing
- Able to build relationships, collaborate, influence stakeholders and deliver excellent customer service
- Skilled at producing reports and analysing data to support decision‑making
- Understanding of rented vs. leasehold repairs within shared ownership services
- A customer‑focused approach, aligned with our PRIDE values — Partnership, Respect, Inclusion, Drive and Efficiency