Description:
This role emphasises team leadership through sales coaching, motivation, and leading by example. They cultivate a professional, productive environment that embraces change with a positive attitude.
Responsibilities
- Cultivate a collaborative and competitive environment where everyone thrives. Recognise and reward top performers, inspiring excellence across the board.
- Implement innovative incentives and team-building activities to keep your team motivated and hungry for success. Foster a positive and growth-oriented mindset.
- Set ambitious yet achievable targets aligned with the business budgets to push each team member to their full potential.
- Utilise situational leadership to tailor your approach to each team member's needs, maximising their development from new recruits to high performers through regular call listening and structured, weekly one to ones.
- Proactively manage team resources, considering holidays, training, and onboarding, to guarantee sufficient staff for handling enquiry volume.
- Continuously assess team member capacity to distribute enquiries effectively and prevent overloading.
- Ensure direct reports follow correct CRM process to maximise conversion and effectively manage pipeline.
- Cultivate a culture where continuous learning and development are valued.
- Hold weekly 121s with direct reports.
- Frequently uses call listening as a development tool to increase conversion and improve guest service.
- Embed a culture where exceeding client expectations and going the extra mile are standard practice.
- Work closely with consultants, sales coordinators and operations to ensure timely invoice delivery and a smooth client experience.
- Take ownership of handling operational and emergency situations within your region, which may involve some out-of-hours work.
About You
- Consistently exceed sales targets with a strong track record in travel sales
- Experienced in team leadership and motivating others to perform at their best
- Passionate about travel, with deep knowledge of your specialist region
- Confident communicator who thrives under pressure and adapts to different audiences
- Committed to outstanding customer service and effective complaint resolution
- Commercially aware and comfortable negotiating with suppliers
- Highly organised with excellent time management skills
- Tech-savvy and confident using systems like Travel Studio, OneIS, and Amadeus
- Strong understanding of A&K/C&K sales strategy and able to coach others effectively