Renewal Account Manager

Description:

The Renewal Account Manager manages a portfolio of renewal accounts & contracts and is accountable to close renewal transactions on time in order to fulfill their assigned renewal quota. The individual must be extremely well-organized and detail oriented. The ideal candidate will have a minimum of 3 -5 years’ experience supporting customer relationships. They will be comfortable working in a fast-paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, and efficient.

Responsibilities And Duties
 

• Manage a portfolio of renewal accounts
• Prepare renewal quotes and follow up in a timely manner
• Advocate customer needs/issues cross-departmentally
• Maintain the renewal cadence of 120-day count down for all renewals
• Negotiate renewal quotes with customers during the renewal process
• Work with the Sales Team on renewals at risk
• Maintain and update renewal forecasts regularly
• Manage and maintain data for accounts, especially within Salesforce.com
• Exercise independent judgement using tact and discretion
   

Requirements And Qualifications
 

• Bachelor’s Degree preferred
• 3 - 5 years of experience in a customer service position
• Experienced with reading and interpreting complex client contracts
• Proficient in Microsoft Office
• Professional demeanor with sound organizational and interpersonal skills
• Uses discretion and maintains firm’s privacy and client confidentiality
• Works well under pressure; able to manage time effectively in an active, fast-paced environment with multiple demands, shifting priorities and deadlines
• Able to work both independently and as part of a team
• Experience in Salesforce is a plus