Renewals Negotiator

Description:

Foxtons, London’s leading estate agency brand, is seeking a Renewals Negotiator to join its dynamic team in Brentford. This role is ideal for an energetic, target-driven individual passionate about customer service, negotiation, and building relationships within the property sector.

As a Renewals Negotiator, you’ll play a vital role in managing the tenancy renewal process — ensuring landlords and tenants are contacted ahead of lease expirations, handling negotiations, and finalizing all documentation in compliance with legal standards. Your focus will be to maintain high renewal rates, minimize void periods, and maximize revenue growth while delivering a seamless experience to all parties involved.

Key Responsibilities:

• Proactively contact landlords and tenants 90 days before tenancy end dates to discuss renewal options.

• Negotiate renewal terms to achieve the best outcome for landlords while ensuring tenant satisfaction.

• Handle all tenancy paperwork in accordance with legal and compliance requirements.

• Maintain a high renewal rate and achieve departmental KPIs.

• Stay up to date with lettings regulations, compliance, and litigation affecting landlords and tenants.

• Build strong working relationships with other Foxtons departments to ensure smooth collaboration.

• Deliver exceptional customer service and represent Foxtons’ brand values in all interactions.

About You:

• Highly motivated with a strong desire to succeed in a fast-paced environment.

• Exceptional communication and negotiation skills.

• Confident, professional, and customer-oriented with an ability to manage multiple tasks.

• Positive attitude with an eagerness to learn — property experience is not required as full training is provided.

• Prepared to work hard and thrive under pressure with performance-driven rewards.

What Foxtons Offers:

• Competitive base salary of £31,000 + performance-related bonuses.

• Uncapped commission, weekly incentives, and quarterly cash bonuses.

• Comprehensive, ongoing training and clear career progression opportunities.

• Annual overseas trips and fine dining rewards for top performers.

• Diversity and inclusion networks and supportive team culture.

• Wellbeing package including:

  • Enhanced sick pay

  • Confidential counselling helpline

  • Access to coaching and mental health first aiders

  • Subsidised gym membership

• Enhanced parental policies and shared parental leave options.

• Subsidised staff café and bar.

• Paid volunteer day each year for a charity of your choice (e.g., partnership with the Single Homeless Project).

About Foxtons:

Foxtons has been London’s No. 1 estate agency brand for over 40 years, offering unmatched expertise in property sales, lettings, and management across London and the Home Counties. With over 50 offices and a reputation for excellence, Foxtons provides a vibrant and supportive environment where ambition is celebrated, and career growth is limitless.

The company’s culture emphasizes inclusivity, community engagement, and corporate social responsibility — from providing LGBTQ+ safe spaces to supporting local charities across London.