Repayment Support Administrator

Description:

We’re a collaborative, customer-focused group making a real impact for people and communities.

As Repayment Support Administrator, you’ll support the management and reconciliation of loan repayments, resolve queries, and process change requests. You’ll deliver high-quality customer service via phone and email and address internal reporting needs as required.
 

• Manage inbound customer enquiries and outbound debt recovery calls/emails, always providing excellent customer service
• Efficiently handle queries relating to loan repayment accounts
• Implement Energy Saving Trust credit control process for missed repayments, contacting customers by email/letter/telephone
• Support with identifying and correcting loan repayment schedule errors
• Calculate and discuss interest due on loans
• Administer repayment support requests
• Support Loan Fund and Collections with complex ad hoc reporting requests
   

What You’ll Bring
 

• Strong administrative experience with excellent numeric skills, ideally in finance/collections
• Excellent organisational skills; able to prioritise in a demanding setting
• Ability to work independently with minimal supervision
• Well-developed communication and customer service skills (verbal and written), confident supporting potentially vulnerable individuals
• Good working knowledge of Microsoft Office suite
   

Who We Are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Work Where You Thrive

At Energy Saving Trust, flexibility isn’t just a policy, it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.

We’ll support you with
 

• Generous holiday (25 days + bank holidays + extra Christmas leave)
• True flexibility in how and where you work
• Strong pension & life assurance
• Enhanced family leave
• Green travel perks (EV scheme, cycle to work)
• Professional development support
• Yearly wellbeing allowance