Research Manager

Description:

As Research Manager, you will lead end-to-end research programmes and a portfolio of client relationships. You will combine hands-on digital experience research with programme management, insight development and people leadership, ensuring that Curinos’ research is rigorous, timely, commercially relevant and clearly communicated. You will also contribute to the evolution of our proprietary data intelligence platform, research methodologies and market perspectives.

Responsibilities

Lead the end-to-end delivery of digital experience benchmarking, tracking and ad hoc research programmes for financial services clients, from scoping and methodology through quality assurance, analysis and delivery
Manage research plans, milestones, resources, risks and dependencies across multiple concurrent programmes, maintaining clear and visible progress reporting
Direct the collection, validation and analysis of qualitative and experience data, including hands-on review of live digital journeys and research conducted with panel participants or account holders
Ensure the ongoing market relevance and integrity of platform-based benchmarking datasets
Apply benchmarking datasets and wider market evidence to identify experience trends, capability gaps, competitive dynamics and implications for client strategy
Develop clear, evidence-led points of view, recommendations, executive reports and presentations tailored to client priorities and decision-making needs
Build trusted relationships with client stakeholders, lead insight discussions and present confidently to senior audiences
Coach and develop analysts and other junior colleagues, setting clear expectations and maintaining high standards for research quality, analytical reasoning and communication
Maintain effective research governance, including consistent methodologies, documentation, quality controls and on-time delivery
Partner with client success, operations, commercial and subject-matter experts to improve the proprietary platform, research frameworks and client deliverables
Support client onboarding, demonstrations, proposals and renewal activity, and identify opportunities to extend the value Curinos delivery
Maintain strong awareness of digital banking, fintech, customer experience, technology and regulatory developments, and apply relevant context to research and recommendations
Contribute to thought leadership, market updates and other content that strengthens Curinos’ digital experience proposition

Desired Skills & Expertise

Relevant experience in market research, consulting, digital experience, user experience, customer insight or a similar analytical and client-facing environment
Demonstrated ability to manage complex research programmes and multiple priorities, coordinating contributors to deliver accurate, high-quality work to deadline
Proven ability to gather, interpret and synthesise qualitative and quantitative evidence and translate findings into clear business implications and recommendations
Strong understanding of research design, benchmarking, comparative evaluation and quality assurance; experience researching live digital journeys is highly desirable
Confident and responsive client manager, facilitator and presenter, able to adapt communication for operational, product and senior executive audiences
Experience coaching, mentoring or managing colleagues and creating clarity around ownership, standards and outcomes
Excellent verbal and written communication and visual storytelling skills, with strong proficiency in Microsoft PowerPoint; Excel proficiency is also expected; experience in leveraging AI for productivity preferred
Commercial awareness and experience supporting proposals, demonstrations, onboarding, renewals or account growth
Strong interest in financial services, digital products and customer experience, with the curiosity to build expertise across products, segments and markets
Highly organised, proactive, agile, self-motivated, communicative and collaborative, with the ability to adapt quickly with close attention to detail and a practical, outcome-focused approach

Success in This Role

Research programmes are delivered on time and to a consistently high standard, with robust evidence and clear quality controls
Clients use Curinos insights to define priorities, shape digital experience decisions and identify opportunities for measurable improvemen
Client relationships deepen through relevant, proactive insight and trusted-advisor engagemen
Analysts develop stronger research, analytical, presentation and client-facing capabilities
Digital experience products, methodologies and thought leadership continue to evolve in line with market developments and client needs

Why work at Curinos?

Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from
Flexible working options, including home working and flexible hours options, depending on role requirements
Unlimited annual leave, volunteering days and a day off for your birthday
Learning and development tools to support your career growth
Work alongside industry-leading Subject Matter Experts and specialist products
Regular social events and networking opportunities
Collaborative and supportive culture
Employee Assistance Program providing expert third-party support on wellbeing, relationships, legal and financial matters, along with access to counselling services
Clear career progression opportunities and a strong commitment to internal promotion