Resident Services Associate

Description:

Step into the future of renting with one of the UK’s most forward-thinking Build to Rent operators. OPR are delighted to be working with a dynamic brand to find a Full-Time Resident Services Associate for their thriving Milton Keynes development.

This is more than a front desk role—it’s about creating a seamless living experience for residents, blending top-tier customer service with operational excellence. If you’ve got a background in hospitality, fitness clubs, or customer service and love being the go-to person in a buzzing environment, this could be your next big move.

 

What You’ll Be Doing
 

• Be the welcoming face of the development—friendly, professional, and solution-focused
• Manage service requests and resident communications with confidence and care
• Support inspections, move-ins/outs, and contractor visits
• Host resident events and help build a vibrant community
• Carry out building checks and ensure Health & Safety standards are met
• Collaborate with your team while also thriving during lone working shifts
   

What You’ll Bring
 

• Experience in hospitality, fitness, or customer service (estate agency not required)
• Strong admin skills—65% of your time will be on the computer
• Confident communicator with a warm, approachable style
• Organised, proactive, and reliable
• Comfortable working both independently and as part of a team
• Bonus points for Health & Safety awareness or event hosting experience