Retail And Deli Manager

Description:

Join The Crown Estate as the Retail and Deli Manager at the prestigious Windsor Farm Shop, located within the historic Windsor Great Park. The Crown Estate is a unique national landowner with a rich heritage dating back to 1760, managing a diverse portfolio that includes urban centres, rural estates, and significant marine areas around the UK.

Windsor Great Park itself is an ancient Royal landscape spanning 15,800 acres, known for its natural beauty, historical monuments, and commitment to environmental conservation and sustainability.

As the Retail and Deli Manager, you will be responsible for overseeing the daily operations and leading the growth and development of the retail and delicatessen offer at the Windsor Farm Shop. This role is critical to achieving business objectives, optimizing product offerings, and ensuring exceptional customer experience aligned with The Crown Estate’s vision.

Key Responsibilities:

• Ensure compliance with all legal requirements including HACCP, Sale of Alcohol, Trading Standards, Health & Safety, and Security, and resolve issues promptly

• Develop and maintain risk assessments, ensuring team awareness and adherence

• Contribute to retail strategy development for food, drink, gifts, plants, and deli products

• Manage budgets with weekly reviews, performance monitoring, and action planning

• Optimize product margins, sales, stock performance, and staff rotas using data-driven insights (e.g., PowerBI reports)

• Continually refresh and benchmark product ranges, develop seasonal themes, and improve product provenance and integrity

• Lead visual merchandising initiatives to maintain attractive, well-stocked displays that drive sales

• Manage end-to-end stock processes to minimize wastage and loss

• Uphold cash handling procedures and financial controls

• Lead and motivate the retail team to deliver high productivity, quality, consistency, and excellent customer service

• Act as Duty Manager on-site and Fire Marshal, including opening/closing responsibilities

• Manage performance and induction of new colleagues in line with company policies

• Negotiate with suppliers to secure best prices and promote ethical purchasing practices

• Stay informed of industry trends and legislation to identify new opportunities

• Collaborate as part of the management team to support wider business objectives

Knowledge, Experience, and Skills:

• Proven success in premium food retail management, with a strong commercial focus

• Experience in delicatessen operations is advantageous

• Strong financial acumen with budget and performance management experience

• Experience developing and implementing operational policies and procedures

• Excellent communication skills to engage effectively with all team levels and stakeholders

• Customer service driven with a motivational leadership style

• Highly organized with strong project management skills and attention to detail

• Personal Licence Holder for Alcohol Sales (training provided)

• HACCP Level 3, Food Hygiene Level 2, and Fire Marshal training provided

• Proficient in intermediate to advanced Excel

• Adaptable and collaborative approach, aligned with The Crown Estate’s values

Benefits & Additional Information:

The Crown Estate offers a flexible recruitment process including alternative application methods to accommodate all candidates. They are a proud Disability Confident employer and support inclusive hiring.

This role offers a unique opportunity to manage retail operations in an iconic location while contributing to sustainability and conservation efforts within a historic Royal estate.