Retail Customer Advisor

Description:

Three UK is looking for an enthusiastic Retail Customer Advisor to join its team in Burton-Upon-Trent. In this role, you will be the face of the brand, creating exceptional in-store experiences and helping customers make informed decisions about Three’s cutting-edge mobile products and network services.

Three is on a mission to build a network the UK can truly count on — connecting people, communities, and businesses while driving innovation and closing the digital divide. As part of this exciting journey, you’ll play a key role in delivering outstanding service, building lasting relationships, and contributing to the store’s success through customer engagement and teamwork.

This position is ideal for individuals who are passionate about technology, love working with people, and enjoy creating memorable experiences that leave customers delighted and inspired.

Key Responsibilities

• Deliver Exceptional Customer Service: Welcome and engage customers, listen to their needs, and provide tailored solutions that enhance their daily lives.

• Promote Products and Services: Offer expert guidance on Three’s latest mobile phones, network plans, and digital services, ensuring customers understand their full benefits.

• Achieve Sales Targets: Contribute to the store’s performance by meeting and exceeding individual and team Key Performance Indicators (KPIs).

• Resolve Queries: Assist customers with billing, connectivity, and device-related questions, ensuring prompt and effective resolutions.

• Collaborate with the Team: Work closely with colleagues to ensure smooth store operations, seamless customer experiences, and consistent service excellence.

• Uphold Brand Standards: Maintain store presentation, ensure compliance with Three’s retail guidelines, and represent the brand with professionalism and enthusiasm.

Required Skills and Qualities

• Customer Focus: Genuine passion for helping people and delivering best-in-class service.

• Team Player: Strong interpersonal skills with the ability to work collaboratively and contribute positively to a team environment.

• Communication Skills: Excellent verbal communication and listening skills to connect effectively with customers.

• Problem-Solving: Ability to think quickly, resolve issues efficiently, and maintain a positive attitude in challenging situations.

• Adaptability: Comfortable working in a fast-paced, dynamic environment with changing priorities.

• Tech-Savvy: Interest in mobile technology and willingness to learn about new products and services.

No prior knowledge of Three’s products is required — full training will be provided. Enthusiasm, curiosity, and the drive to learn are what matter most.

Perks and Benefits

Three UK values its people and offers a comprehensive benefits package designed to support your personal and professional well-being, including:

• Free staff handset and unlimited SIM card

• 4.5% employer pension contribution

• Life assurance coverage

• 31 days of annual leave (plus 2 bank holidays and 3 personal days, pro-rata)

• Monthly performance-based bonus (25%)

• Tastecard membership for dining discounts

• Uber credit allowance

• Access to Perks at Work – discounts on retail, gyms, and entertainment

• Recognition through “Three Celebrates” awards (monthly and annual)

• Continuous learning and development opportunities to grow your skills and career

Why Join Three UK

At Three, you’ll be part of a diverse, inclusive, and forward-thinking organization that values individuality and collaboration. You’ll join a company that’s reshaping connectivity across the UK, with over £11 billion invested in 5G and digital infrastructure.

Three believes in empowering its employees to innovate, grow, and thrive — offering a supportive environment where you can bring your authentic self to work and be part of something that truly makes a difference.