Retail Shift Leader

Description:

As a Retail Shift Leader, you are essential to motivate and manage our enthusiastic team of Retail Hosts on a daily basis across multiple retail points round Madame Tussauds London, while delivering the day to day operation, meeting world-class Guest Obsession standards and ensuring strict health and safety policies are adhered to at all times.

This is a permanent, full-time position and due to the nature of our business we need full availability, including weekends and bank holidays.

Key Objectives:

• Deliver and help develop the day to day operation of the department through sound team management and delegation.
• Actively monitor and coach the team to be Guest Obsessed, ensuring the department gives world class customer service to every single guest, every single day.
• To monitor working practices and environments, ensuring we work in a safe manner at all times, adhering to all health and safety policies.
• Be a champion of Team Obsession, following and living the principles of our department people commitment.
• Understand and drive the team to achieve departments commercial goals, achieving agreed sales performance targets.

Why join us?

• Hourly rate of £12.59 paid fortnightly
• Discounts at all of our attractions on food and retail
• 40% online LEGO discount
• Access to an exclusive employee discount website
• Merlin Magic Pass – allowing your friends and family free entry into our attractions worldwide!