Retail Store Supervisor

Description:

Seasalt is a successful and growing UK lifestyle and fashion brand known for its customer-centric philosophy, unique designs inspired by the Cornish coast, and sustainable practices. The brand is committed to providing a rewarding and inclusive workplace for its employees while delivering top-tier service to customers.

They are currently seeking a Retail Supervisor for their Dorchester location to work on a 24-hour permanent contract. This role is crucial in supporting the store management team in the daily operations of the store, upholding customer service excellence, and leading a team of Sales Advisors.

As a Supervisor, you will hold key responsibilities including leadership during store hours, ensuring smooth store functioning, and maintaining high standards in customer engagement, merchandising, and operational compliance. You will be the acting leader in the absence of the Store Manager or Assistant Manager, making this a great stepping-stone for future progression within retail management.

Key Responsibilities:

• Provide effective support to the Store Manager and Assistant Store Manager by leading the store team and ensuring exceptional customer service.

• Act as the key-holder responsible for the store during shifts when senior management is not present.

• Guide the Sales Advisors in upselling, omni-channel solutions, and recommending complementary products and services.

• Monitor and achieve store KPIs, sales goals, and customer engagement benchmarks.

• Execute visual merchandising plans in accordance with brand guidelines and use sales insights to optimize product displays.

• Ensure all team members are knowledgeable about Seasalt's product range, seasonal collections, brand ethos, and service offerings.

• Help manage all operational aspects such as stock handling, loss prevention, health and safety compliance, GDPR, and cash handling.

• Support with incident reporting and ensure store safety standards are consistently upheld.

• Deliver ongoing coaching and feedback to the team, encouraging learning, development, and high-performance culture.

Candidate Profile:

• Natural team leader with prior experience in retail supervision or a related customer-facing role.

• Strong communication and coaching skills with the ability to motivate and develop others.

• Proven ability to meet sales targets and work towards KPIs in a fast-paced retail setting.

• Calm, adaptable, and resilient under pressure, with a problem-solving approach to operational challenges.

• Confident in providing feedback, sharing commercial ideas, and contributing to store success.

• Passionate about customer experience and brand representation.

Benefits & Perks:

Seasalt offers a wide range of benefits aimed at promoting both professional development and personal well-being, including:

• Competitive hourly rate of £13.10

• 31 days paid annual leave (FTE) – increases with length of service

• Uniform allowance to help represent the brand

• 50% staff discount on all Seasalt merchandise

• Health Cash Plan – covers routine medical expenses and virtual mental health support

• Access to the Retail Trust Employee Assistance Programme for 24/7 counselling and online therapy

• Flexible benefits scheme to tailor your benefits to your needs

• Enhanced family leave policies to support different life stages

• Pension scheme with 7% employer contributions

• Life assurance

• Ongoing learning and development opportunities, including coaching, specialist training, and funding for professional qualifications

• 1 paid volunteering day per year through the "Do Good Things" initiative

• Involvement in employee networks such as the Inclusion Network and Culture Crew

• Access to retail and gym membership discounts through a dedicated benefits hub