Retail Team Leader

Description:

Are you ready to make a splash in the retail world while creating outstanding experiences for guests? SEA LIFE Birmingham is seeking a Retail Team Leader to oversee daily operations, provide leadership, and ensure exceptional customer service. This role involves managing stock, supporting the sales strategy, and fostering a positive environment where the team can thrive and deliver exceptional guest experiences.

Key Responsibilities:

✔ Support the Retail Manager with the department’s daily operations.
✔ Act as Duty Manager, handling guest complaints and maintaining smooth operations.
✔ Drive sales success by ensuring the team is upselling products effectively.
✔ Manage merchandising, display presentation, and stock, meeting budgeted targets.
✔ Oversee vending machine providers and the operations of games.
✔ Provide coaching, training, and support to new and existing team members.
✔ Set an example of excellent sales techniques and customer service.

Qualifications & Experience:

🎓 Previous Team Leader experience is a plus.
🎯 Strong communication and rapport-building skills.
🎯 Ability to inspire and mentor a team to achieve excellent results.
🎯 Problem-solving skills to manage challenges quickly and effectively.
🎯 Self-starter who can prioritize and stay calm under pressure.

Benefits:

• Monthly bonus based on guest satisfaction.
• 25% discount in retail shops and restaurants.
• 40% off LEGO online.
• Merlin Magic Pass – free tickets to all attractions worldwide for you, your family, and friends.
• Discounted stays at Merlin hotels globally.
• Special rates on cinema tickets and more.