Sales Assistant

Description:

Mulberry is recruiting for full-time, part-time, and seasonal Sales Assistants—known internally as Experience Experts—across their London stores. Founded in 1971, Mulberry has grown into a globally recognised British lifestyle brand rooted in quality, craftsmanship, and sustainability. In 2024, Mulberry proudly achieved B Corp Certification, reinforcing its commitment to positive impact on people and the planet.

Sales Assistants at Mulberry are responsible for delivering exceptional, personalised customer experiences. Using storytelling, product knowledge, and relationship-building skills, you will create memorable interactions that reflect the Mulberry spirit. You will play a key role in the store environment, contributing to team success while continually developing your expertise.

Key Responsibilities:

Customer Focus:

• Create a welcoming, fun, and engaging environment for customers and colleagues.

• Deliver memorable, personalised customer experiences.

• Build and maintain customer relationships using in-store CRM tools.

• Grow your knowledge of Mulberry products, brand values, services, and local events.

Responsibility & Teamwork:

• Demonstrate curiosity about the business and share ideas.

• Collaborate effectively and nurture strong team relationships.

• Ensure operational excellence with respect for people, product, and environment.

Culture & Brand Representation:

• Embody Mulberry values: honesty, dynamism, and community spirit.

• Support an inclusive, respectful workplace culture.

• Promote the Mulberry brand as a positive, enthusiastic ambassador.

Sustainability:

• Support Mulberry’s B Corp commitments across Climate, Circularity, and Community.

• Encourage diversity, equity, empathy, and inclusion in all interactions.

Qualifications:

• Experience in customer service or retail (luxury fashion experience beneficial).

• Strong communication and interpersonal skills.

• Ability to build rapport and deliver personalised customer experiences.

• Willingness to learn, develop, and embrace brand values.

Desired Characteristics:

• Engaging and personable

• Agile and adaptable

• Curious and willing to learn

• Passionate about fashion and customer experience

• Collaborative, responsible, and respectful

Additional Requirements:

• Must be able to work on-site in London.

• Open to full-time, part-time, or seasonal availability.

• Commitment to diversity, inclusion, and sustainability.

• Adjustments to the recruitment process available upon request (email: talent@mulberry.com).