Sales Associate

 

Description:

MACHINE-A is a leading multi-brand fashion boutique known for curating cutting-edge contemporary and luxury designers. With a flagship boutique in Soho, an office in Fitzrovia, and a growing global online presence, we are at the forefront of progressive fashion retail. As the business continues to grow, we are looking for a Full-Time Sales Associate to join our London flagship store. This client-focused role involves cultivating and maintaining strong relationships with both in-store and international customers. You will represent MACHINE-A’s forward thinking ethos, offer unparalleled customer service, and contribute to achieving the store’s commercial goals.

 

The Role

 

Key Objectives:

Ensure smooth daily store operations and consistently high-level client experiences.

Meet and exceed individual and team sales targets.

Maintain expert-level knowledge of all in-store designers and collections.

Contribute to a positive, collaborative and service-driven team culture.

 

Customer Service & Sales:

Deliver exceptional, personalised service aligned with MACHINE-A’s standards and values.

Build, manage, and update a client book, including international clients and VIPs.

Offer expert styling advice tailored to the MACHINE-A customer.

Drive sales by offering informed product recommendations based on trend and brand knowledge.

Support and participate in staff training and in-store styling presentations.

Collaborate with the team to maintain strong visual standards and store appeal.

 

Clienteling & Relationship Building:

Introduce MACHINE-A’s curated collections to both new and existing clients.

Foster lasting client relationships through follow-up and thoughtful aftersales support.

Maintain a proactive approach to client outreach and personalised service.

 

Stock & Brand Operations:

Act as a passionate and knowledgeable brand ambassador for MACHINE-A and its designers.

Ensure the shop floor is consistently well-stocked and organised.

Assist with deliveries, stock replenishment, and back-of-house organisation.

Maintain a clear understanding of stockroom layout.

 

Who You Are

 

Attitude & Approach:

Motivated, professional, and confident when interacting with diverse clientele.

Energetic, organised, and capable of multitasking in a fast-paced environment.

Flexible, proactive, and passionate about driving results and delivering exceptional service.

 

Skills & Experience

 

Minimum 2 years’ experience in luxury or high-end fashion retail, particularly in ready-to-wear or avant-garde fashion.

Deep understanding of MACHINE-A’s customer base and brand DNA.

Existing client book is a plus, or strong potential to develop one quickly.

Training in clienteling or customer relationship development is highly beneficial.

Strong communication skills and fluency in English (other languages are a bonus).

Familiarity with Lightspeed or similar POS/inventory systems is advantageous.