Description:
We are looking for a Sales Consultant to to sell our new homes at or above target prices and within the forecast timescales – always acting in the best interest of the company to ensure our commitment to exceptional customer service.
Main responsibilities include:
- Maintaining an up-to-date knowledge of our product and its construction, relevant local information, competitors, our unique selling points, the Consumer Code, General Disclosure of Personal Records, using such knowledge in a professional and structured manner.
- Ensuring Hopkins Homes Health & Safety Policy and Personal Safety Policy is adhered to and all visitors are made aware of the requirements to wear PPE when entering the construction areas of the development.
- Initiating approaches to prospects, recording and following up all visitors, regularly updating and progressing all prospects via our Daily Visitor Summary and CRM system.
- Attending to the needs of visitors, customers and potential purchasers in an efficient, courteous manner such as to ultimately effect a sale.
- Taking reservations and initiating all paperwork with speed and accuracy to support such sales, ensuring all purchasers understand the sales process, including financial and legal aspects.
- Ensuring all timescales are adhered to by pro-active contract and completion progressing to meet or exceed set targets.
- Building up good working relationships and having a continuous liaison with solicitors, estate agents, banks and building society managers and valuers.
- Regular contact with the recommended Financial Advisor to ensure knowledge of the mortgage market and available products is up to date.
- Excellent knowledge and effective communication of our part-exchange scheme to prospective purchasers.
- Maintaining regular contact with estate agents and purchasers in relation to Assisted Move reservations.
- Accurately and efficiently communicating all activities pertaining to your responsibilities, ensuring all requested paperwork is completed as necessary and in a timely manner.
- Providing feedback and making recommendations on pricing, house types, layouts, advertising and marketing strategy as appropriate.
- Ensuring the Sales Centre, Show Homes, Stock Plots and associated gardens are well maintained, cleaned and kept up to date, to maintain a standard of excellence and portray a professional image.
- Sales of customer extras from the Hopkins Homes range within agreed timescales and to agreed targets.
- Ensuring accuracy and sufficient stock of point-of-sale material and marketing material held by estate agents.
- Undertaking new development appraisals as and when requested.
- Effective liaison with the Site Manager to ensure good knowledge of plot construction and progress and safe areas of viewing.
- Attending meetings that may be necessary in the performance of your duties.
- Complying with and uphold company policies and procedures.
- Undertaking any additional task as may reasonably be required from time to time.