Sales & Growth Coordinator

Description:

Lotus Clinic, a premium private dental and aesthetic practice located in Golders Green, London, is seeking a Patient Sales & Growth Coordinator to join its expanding team. This role is ideal for an energetic, confident, and proactive individual who thrives in a patient-focused yet commercially driven environment. The clinic offers a welcoming, professional setting where patient care and growth are at the core of operations.

The coordinator will play a pivotal role in helping patients understand treatment options, supporting them in committing to care, and ensuring the clinic maximises opportunities to fill diary gaps with booked appointments. The role blends patient-facing responsibilities with sales, coordination, and business growth support, making it an excellent opportunity for someone who enjoys both healthcare service and commercial success.

Key Responsibilities:

• Guide patients through treatment options and encourage commitment to care plans.

• Manage and maintain a sales pipeline, ensuring follow-up and patient engagement are handled effectively.

• Convert diary gaps into confirmed patient appointments to maximise clinic efficiency.

• Support consultation flows, treatment pathway guidance, and scanning processes (iTero or similar).

• Deliver an excellent patient experience through professional communication, empathy, and attention to detail.

• Contribute to clinic growth by applying a proactive commercial mindset in day-to-day interactions.

Requirements:

• Strong communication and follow-up skills with a confident manner both on the phone and in person.

• Competency in using CRM systems, booking platforms, and managing patient pipelines.

• Excellent written and spoken English (essential).

• Right to work in the UK.

• Previous experience in dental/healthcare or retail sales is advantageous but not essential.

• Chairside assistance or scanning (iTero or similar) experience is a bonus.

Training & Career Development:
The successful candidate will receive full training and ongoing support in consultation flows, dental and aesthetic treatment pathways, scanning techniques, and service offerings. This ensures strong professional development and career growth opportunities within the clinic.

Compensation & Benefits:

• Competitive salary of £25,000 – £32,000 annually (approx. £2083 – £2666 monthly).

• Performance-based bonuses.

• Full training and development support.

• Opportunity to work in a growing, premium private clinic environment.