Salon Manager

Description:

INANCH LONDON LIMITED, a multi-award-winning 5-star luxury boutique salon situated in the heart of London’s Great Portland Street, is currently seeking an experienced and dynamic Salon Manager to join its prestigious team. Known for unparalleled creativity, exceptional client care, and an elegant salon environment, INANCH LONDON caters to an exclusive clientele who demand the highest standards in hair and beauty services.

This is a key leadership position that requires a passionate and polished professional with strong people management skills, operational expertise, and an unwavering commitment to client satisfaction. You will be the face of the salon, responsible for maintaining its high-end brand image, coordinating day-to-day activities, and ensuring every client experience is luxurious and seamless.

Key Responsibilities:

• Team Leadership & Support: Lead and supervise salon staff including stylists, receptionists, and assistants. Promote a cohesive team culture rooted in excellence, professionalism, and attentiveness to detail.

• Operational Oversight: Manage the full scope of daily salon operations including front-of-house coordination, reception management, appointment scheduling, and resource planning.

• Client Experience: Deliver an outstanding client journey, managing queries, bookings, and feedback while resolving any issues promptly and professionally to uphold client satisfaction and salon reputation.

• Cash & Stock Management: Handle cash transactions, daily reconciliation, and stock control. Maintain optimal stock levels, liaise with suppliers for timely replenishments, and control inventory to ensure cost efficiency.

• Compliance & Safety: Implement and monitor all relevant health and safety protocols, ensuring full compliance with legal and salon-specific guidelines.

• Retail & Revenue Growth: Drive retail product sales through staff motivation and excellent customer service, while earning 10% commission on all retail sales.

• Administrative Efficiency: Ensure smooth operational workflows using salon management software and spreadsheets for reporting, scheduling, and performance monitoring.

Candidate Requirements:

• Minimum of 5 years’ experience in a senior salon receptionist or hospitality management position

• Strong leadership, interpersonal, and organizational skills

• Hands-on knowledge of salon management systems, spreadsheets, and booking tools

• Exceptional customer service and communication abilities, with a professional demeanor

• Ability to multitask, manage pressure, and maintain a high level of service during peak hours

Working Hours:

41 hours per week, alternating weekly schedule:

• Rota 1:

  • Wednesday: 08:00 – 20:00

  • Thursday: 09:00 – 19:00

  • Friday: 08:00 – 20:00

  • Saturday: 08:00 – 19:00

• Rota 2:

  • Monday: 09:00 – 19:00

  • Tuesday: 08:00 – 19:00

  • Wednesday: 08:00 – 20:00

  • Thursday: 08:00 – 19:00

Benefits:

• Competitive annual salary between £32,000 – £38,000, with regular performance-based reviews

• 10% commission on retail product sales

• 4 weeks of annual leave

• A chance to be part of one of London’s most prestigious salons, working with a talented and committed team