Description:
As a Sample Dispatch Technician, you will be responsible for the end-to-end coordination of sample shipments globally, ensuring accuracy, compliance, and efficiency across all dispatch activities.
This is a technically focused role requiring strong knowledge of Dangerous Goods regulations, documentation, and regulated logistics processes, along with close collaboration with internal teams, customers, and external partners.
Key Responsibilities
- Receive, accept, store, and manage samples, ensuring accurate documentation and compliance with Dangerous Goods and transport regulations
- Prepare and dispatch shipments in line with IATA, ADR, IMDG, GMP, GLP, and SHE standards
- Complete, reconcile, and maintain complex shipment documentation in line with regulatory requirements
- Ensure all shipment documentation and authorisations (e.g. import licences, Certificates of Analysis) are obtained in a timely manner
- Coordinate daily operational workloads and ensure service delivery meets SLAs and contractual obligations
- Maintain strong awareness of relevant regulations and ensure compliance across all activities
- Monitor and manage materials requiring special handling, including hazardous and temperature-sensitive shipments
- Maintain accurate inventory records and ensure availability of products, components, and consumables
- Identify and drive process improvements to enhance efficiency, flexibility, and compliance
- Act as a point of contact for internal teams, external stakeholders, and customers regarding sample dispatch queries
- Liaise with government bodies, suppliers, and logistics partners to resolve complex shipment issues
- Support audits, inspections, and regulatory readiness activities
- Contribute to cross-functional projects and continuous improvement initiatives
- Assist with training and onboarding of new team members
- Ensure all operational activities are performed accurately, on time, and in line with GMP/GLP standards
Expectations
- Scientific degree or equivalent experience within a laboratory, logistics, or regulated environment
- Experience in shipping Dangerous Goods (IATA, ADR, IMDG) is highly desirable
- Strong knowledge of Dangerous Goods regulations and Known Consignor requirements
- Understanding of GMP and GLP environments and compliance standards
- Experience handling complex documentation and working within regulated frameworks
- Ability to manage multiple priorities and coordinate operational workloads effectively
- Strong attention to detail and commitment to accuracy and compliance
- Effective communication skills and ability to work collaboratively with internal and external stakeholders
- Customer-focused mindset with strong problem-solving ability
- Familiarity with inventory systems, logistics processes, and sample tracking systems
- Exposure to continuous improvement or lean processes is advantageous
- Self-motivated, organised, and capable of working in a fast-paced environment