Description:
The position is an operational role with operational accountability for managing all job aspects of digital imaging and scanning.
This position is key for meeting contractual SLA's and ensuring customer orders are complete per specifications.
General
- Ensure customer issues and escalations are resolved or further escalated as appropriate
- Conduct quality checks on own work to ensure accuracy and required output is to standards
- Adhere to all safety procedures
- Adhere to all logical and physical security requirements
- Able to work independently and be part of a team
- Perform backfile duties for absent coworkers
- Perform other duties as assigned by Lead or Manager
Administration
- General Administrative Support functions such as: supplies fulfillment and filing,
- Entering Meridian data,
- Preparing correspondence, reports, statements, and clerical duties of a general nature
- Complete and maintain all logs and reports including month-end reports
- Input Meridian (billing system) requisitions
- Order and replenish consumables, forms inventory and other supplies items as required. May include monitoring and managing inventory of production printer consumables
Indexing
- Enter index attribute data consists of the following index fields:
- Unique Box Number (as read from the box barcode labels)
- Folder Description (manually indexed from folder spine)
- Sequential Document Number within box (to ensure each folder is named uniquely, even if box description and folder description fields are identical to another folder in that box)
- The indexing information for "Folder Description" field is written on each folder spine. This inscription may be printer or handwritten.
- Indexing Exceptions process: If an indexing field is unreadable, empty or form is not found, index the field with the word "exception".
- Print barcode labels if required
Quality Assurance
Perform In Depth Quality Per Operator The Following
- Indexed file validation and comparing hard copy document to scanned images.
- Look for signs of "gulps". This is when multiple pages are sent through the scanning device at the same time.
- Look for torn or folded corners that obscure content information
- Look for missing or merged documents
- Validate the image quality and pull the source hardcopy and perform a comparison if the image is unacceptable or of questionable quality.
- Poor source quality identified, annotate manifest with poor quality source, and escalate to team lead