Description:
We're looking for a Scheduling Coordinator to play a key role in ensuring our Environmental Services teams are resourced effectively to deliver exceptional operational performance.
Working closely with Operational Managers, Supervisors, HR, and Payroll teams, you'll be responsible for developing, maintaining, and optimising workforce schedules, ensuring the right people are in the right place at the right time. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys using data and planning to drive efficiency and service excellence.
What You'll Be Doing
- Creating and maintaining workforce schedules across Environmental Services operations.
- Allocating employees to shifts, locations, routes, and activities based on operational demand.
- Monitoring workforce availability and managing schedule changes resulting from absence, annual leave, training, and operational requirements.
- Supporting workforce forecasting, capacity planning, and resource management activities.
- Coordinating agency, temporary, and overtime resource requirements when needed.
- Producing workforce planning reports and analysing key metrics including absence, overtime, agency usage, vacancies, and productivity.
- Working collaboratively with operational stakeholders to identify and address workforce risks.
- Ensuring compliance with Working Time Regulations, company policies, and contractual requirements.
- Identifying opportunities to improve scheduling processes, workforce utilisation, and operational efficiency.
What We're Looking For
- Previous experience in workforce scheduling, resource planning, or workforce management.
- Strong organisational skills with the ability to manage multiple priorities effectively.
- Excellent attention to detail and problem-solving abilities.
- Experience using workforce management, scheduling, or rota management systems (experience with Time 2 Work is advantageous but not essential).
- Strong analytical skills and confidence working with workforce data and reports.
- Proficiency in Microsoft Excel and reporting tools.
- Excellent communication and stakeholder management skills.
- A collaborative approach and ability to build effective working relationships.