Description:
To deliver a high-quality scheme management service to meet the needs and aspirations of our customers in retirement living, extra care, leasehold and supported housing, by creating and maintaining a safe, secure and welcoming environment for customers, visitors and professionals.
Key Responsibilities
- Ensure compliance with Health & Safety and Fire Safety requirements, maintaining accurate records
- Support lettings processes including viewings, assessments, tenancy sign-ups, and inductions
- Manage tenancy terminations, liaising with relevant teams and contractors
- Deliver a person-centred service using assessments, support plans, and risk management tools
- Take appropriate safeguarding actions in line with legislation and internal procedures
- Promote customer engagement, wellbeing, and access to support services
- Manage ASB cases in line with policy, providing guidance to customers
- Liaise with on-site support providers and external agencies to address customer needs
- Support customers with housing options, including move-on where appropriate
- Assist with Housing Benefit and welfare claims to sustain tenancies and reduce arrears
- Monitor customer wellbeing and provide referrals to relevant services
More About You
- GCSEs (or equivalent) in Maths and English (Grade C/4 or above)
- Experience supporting vulnerable individuals, including older people or within supported/sheltered housing
- Strong housing experience, ideally within sheltered or extra care settings desirable
- Knowledge of welfare benefits (e.g. Housing Benefit, Universal Credit)
- Understanding of safeguarding legislation and best practice
- Experience maintaining Health & Safety compliance, including inspections and record keeping
- Ability to signpost or refer customers to appropriate support services
- Confident in customer-facing roles and working with community groups
- Awareness of services supporting older people, including Adult Social Care and DWP
- Basic IT skills and willingness to learn new systems