Description:
Students enjoy stimulating and creative lessons coupled with a rich tapestry of enrichment activities. The school now has an exciting opportunity for an experienced School IT Technician to join our fantastic team.
About Cognita
Cognita is an extraordinary family of diverse yet connected schools, spanning thirteen different countries. We share one common purpose: to create an inspiring world of education that builds self-belief and empowers individuals to succeed. A global leader in independent education with over 90 schools in Europe, Latin America, Middle East and Asia, we offer excellent professional development as well as outstanding networking and career opportunities.
About the role
- This is a unique role within our team and is ideally suited to someone who likes a more dynamic role, a role in which you get to visit different places, work with lots of colleagues and have more involvement with our projects teams.
- Whilst you will be based at the Akeley Wood School sites, working alongside another technician, you will sometimes travel to our other Pod 1 school sites (our schools outside of the M25) for a day or for short periods (2 or 3 days) to help implementing projects (e.g. rolling out new devices to staff, rolling out iPads to our younger students).
- As you grow into the role you will also become a technical mentor to new IT technicians. Working with them in their initial days in the role, introducing them to our procedures and systems – making sure they get the best possible start and hit the ground running.
- In the rare case that a school technician is off sick for a week or two, you would visit the affected school for a few days to ensure they continue to get the support that they need.
- When overnight stays are required, hotels will be booked for you, and you can claim for evening meals (lunch will be provided onsite at our schools).
Who we are looking for:
- Experience of working in an onsite environment (2nd – 3rd line support role)
- Experience of working in a customer facing environment
- Experience of working in the education or similar sector is preferable
- Excellent interpersonal skills and the ability to interact effectively & professionally with people at all levels of an organisation
- Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues.
- Experienced with Windows Server 2012/2016/2019/22, Microsoft Office, LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP
- Experience with Azure AD and some knowledge of Intune
- Apple device management and support (mainly iPads)
- This role requires the ownership of a reliable car and a full, clean UK driving licence.