Sea Logistics Export Operational Care Specialist

Description:

We currently have a fantastic opportunity to join our Sea Logistics team as an Export Operational Care Specialist at our Liverpool Branch. #SeaLogistics

Your Role
The Export Operational Care Specialist will be part of a team within the Operational Care Centre (OCC) responsible for coordinating transport activities by: executing the necessary bookings with the carriers or gateway team, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our Customer Care Specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.). The Operational Care Specialist is responsible for managing the coordination of customer shipments and the accurate and timely update of information into the operational system or to the Customer Care Specialist.

Your Responsibilities

• Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo
• Review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
• Immediately report problems, operational disputes or discrepancies to your team leader
• Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered
• Initiate and resolve any rate or performance discrepancies
• Act as a main contact for the services in scope
• Support the training and on-boarding of new colleagues within KN standards
• Support new customer implementations with systems setup, WI creation (if necessary)