Description:
UKSV Delivery is the largest business area within UKSV and completes the core function in support of National Security for the Government. UKSV are currently going through a period of modernisation and transformation which requires strong leadership to guide staff through this period of change. UKSV Delivery is split into functional pillars allowing a centre of excellence where expertise and capability can focus and attain high performance.
The role of the Delivery Manager will lead a team of EO case assessors to ensure that vetting products are completed within specific time frames and with the required assurance. You will be expected to ensure the delivery team performance and engagement under your leadership is optimised to meet the quantitative and qualitative customer requirements.
Job description
Successful candidates can expect to be involved in a range of the following:
- Lead by example, providing inspiration, direction and support to your hybrid team by translating our UKSV strategic objectives.
- Establish excellent working relations and collaborate with all stakeholder groups to build individual and team capability by personally coaching and mentoring colleagues on a variety of procedural and leadership skills, promoting and making full use of professional learning products available.
- Optimising use of quality assurance data, Contributing to the successful delivery of the UKSV Audit and Assurance Framework by undertaking Risk and content-based Quality Checks.
- Actively promoting continuous improvement, digitalisation and transformation of operational processes.
- Create an environment that empowers others to do the right thing for customers, being responsible for delivering an excellent service to achieve quality outcomes, through your behaviour and ways of working develop an environment of inclusivity and trust where people can be their very best.
- Creating an environment where everyone feels they belong, that their contribution matters and that they can reach their full potential.
Responsibilities
As a Delivery Manager within UK Security Vetting, we are looking for people who have the following expertise and attributes:
- Strong leadership and coaching skills; able to identify and support the development needs of themselves and others.
- Strong dedication to quality assurance, taking a proactive approach to improving customer experience, with the ability to critically analyse products and processes including MI, to identify areas for action, reducing official and customer error and the subsequent costs to the department
- Excellent people engagement skills and a focus on building collaborative working relationships, able to influence and negotiate with stakeholders confidently.
- Ability to work flexibly to meet changing priorities, managing a diverse workload and optimising resources to meet current and future demand.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Changing and Improving
- Managing a Quality Service
Benefits
- Learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- A Civil Service pension.
- A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.
Things you need to know
Security
Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.
Essential Criteria
- Strong ability to create high performing teams, able to set clear goals, communicate clearly and respectfully and understand how their work fits into the organisational mission.