Senior Applications Support Engineer

Description:

We're looking for a Senior Applications Support Engineer to join our Technology Team based from the NEXT Head Office in Leicester!

The Role:

Take on our most complex technical challenges and lead the evolution of our online systems. At NEXT, we serve over 8 million customers globally, and as a Senior Application Support Engineer, you will be the technical lead ensuring their experience is seamless.

This role is about more than maintaining stability; it is about pushing boundaries and using your expertise to solve the intricate puzzles that come with high-traffic, global web applications. You will work with high levels of autonomy in a culture that values your shared expertise. Whether you are leading a major incident response or mentoring the next generation of engineers, your impact will be felt across the entire business.

What You’ll Take On:
 

• Solve Complex Incidents: Take ownership of major incidents, leading technical investigations and communicating clearly with the business to restore services.
• Drive Problem Management: Lead blameless post-incident reviews to identify root causes and implement preventative actions.
• Enhance Observability: Use Dynatrace and Grafana to build advanced dashboards, providing deep visibility into our website health.
• Automate and Innovate: Develop scripts using PowerShell or Python to eliminate repetitive tasks and build self-healing systems.
• Collaborate with Product Teams: Partner with developers to define service level objectives and design observability for new features.
• Mentor and Lead: Provide technical guidance to junior analysts, ensuring our collective knowledge continues to evolve.
   

What You’ll Bring:
 

• Technical Mastery: Strong expertise in website architecture and high-traffic, public-facing cloud components.
• Analytical Excellence: Advanced SQL skills and the ability to use data to diagnose complex systemic impacts.
• Operational Agility: Proficiency with ITSM tools and a calm, objective approach when working under pressure.
• Influential Communication: The ability to explain intricate technical issues clearly to everyone, from senior management to non-technical teams.
• Strategic Initiative: A self-starter mindset with the ability to propose new processes that improve our operational efficiency.
• Collaborative Spirit: A passion for sharing knowledge and working without egos to achieve the best outcomes for our customers.