Senior Cargo Charter Broker

Description:

Duties

· Generate and manage a pipeline of qualified sales prospects, by targeting existing and potential clients through cold/warm calls, networking, in-person visits (UK & International travel as required), emails, LinkedIn etc.

· Keep an accurate and tidy CRM record of all clients, ensuring their contact details are up to date.

· Identify new potential areas for business development.

· Initiate and maintain business relationships with existing & prospective customers, airline & other third party suppliers, focusing on building long-term & meaningful relationships.

· Oversee Air Cargo (Charter, Airfreight, Onboard Courier) quotes by identifying and understanding the needs of the customer to recommend the most appropriate Air Cargo solution/s.

· Manage charter, airfreight and onboard courier bookings from enquiry to completion & setting up all pre-flight arrangements in a timely and accurate manner with handling agents etc. Ensure all Le Bas contracts, invoices and trip sheets are sent to the client and uploaded into our CRM in a timely manner.

· Review the required airline documentation (contracts, insurance, AOC, ensuring Le Bas’ risk is mitigated and all essential contractual clauses are covered (training will be provided).

· Monitor all operations for arrival/departure and any information updates for immediate communication to customers. Troubleshoot and solve problems on flights. Handle post-flight closeouts.

· Confirm to standard operating procedures for sales as established by the company, including sales calls.

· Be willing & flexible to travel on company business globally (meetings, networking events, flight representation etc).

· Perform other work tasks, special projects and events allotted to you by management from time to time.

· Assist with training junior brokers, passing down knowledge & experience, as well as supporting colleagues with advice & guidance.

Desired characteristics / skills

· 3 years of similar experience is essential.

· A passion for aviation is essential.

· Self-motivated and happy to work with a high degree of autonomy.

· Calm disposition and positive outlook, particularly when working under pressure.

· Tenacious and willing to keep trying in challenging situations.

· Flexibility to change and adapt working hours and patterns if necessary, which may include weekends and evenings as necessitated by the needs of the business.

· Strong communication skills (written and oral), and excellent telephone manners.

· Team player who appreciates the value of co-operation with local and international teams. Good Integration / interaction with other team members is essential.

· Adapts and responds well to feedback and change.

· Second language is desirable, but not essential.

· Right to work in the UK.