Senior Caseworker

Description:

We have an exciting opportunity to become a Senior Caseworker, working on our most difficult and complicated cases.

As a Senior Caseworker, you will undertake casework in a timely and proportionate way to meet our internal and external standards. We are looking for enthusiastic and motivated individuals to support and engage with change in their own area and within wider PHSO.

A key part of the role will be to ensure you progress all cases promptly and proportionately and look to fully resolve them at the earliest opportunity in line with our Quality Framework. Working independently in line with our delegation scheme, you will be expected to make nuanced and complex decisions which meet our quality standards.

You will have proven experience of successfully managing a varied workload, have excellent analytical skills, and the ability to make robust, evidenced-based decisions on complex material. You will be able to show appropriate empathy, whilst ensuring that you remain impartial.

Our benefits:

• Civil Service Pension scheme
• 32.5 days annual leave (plus bank holidays on top)
• hybrid working, 40 percent office based
• flexible working
• access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
• comprehensive learning and development programme
• employee discount scheme across hundreds of retailers
• bicycle loan scheme
• season ticket loan
• gym membership subsidy
• paid for professional memberships
• eye test reimbursement.

Key dates

• Start date: 28 September 2026(no flexibility). You must be available for the first 3.5 weeks for training.
• Training: mix of office-based and virtual sessions; you’ll be in the office 3 days per week during the initial training period.
• Closing date: 17 May 2026
• Interview and assessment date: 08 – 19 June 2028