Senior Credit Controller

Description:

Senior Credit Controller

The Role

This is a high volume, fast paced role with the candidate responsible for supporting the team with cash collections for a number of senior partners across a variety of clients. This will be achieved through contacting clients AP teams directly, producing targeted reports to clients to drive payments or by working closely with Internal stakeholders to ensure all debt is collected in a timely fashion in line with team lock up targets. Senior Credit Controllers should exhibit professionalism and trustworthiness and require excellent communication and negotiation skills, as well as an ability to work independently.

As a senior there will be a requirement to review and document processes, manage workloads and re-assign tasks to relieve pressure points and help with issues, best practice and escalations to the senior team.

Key Responsibilities
 

• Support the credit control team and help them with organisational skills and sharing workloads.
• Ensure invoice debts are collected in a timely manner, in line with the collections strategy to meet cash collection and debtor day targets as advised (set monthly)
• Create accurate and easy to read month end information for delivery to all Partners
• Hold 'business as usual' meetings with Partners to discuss and resolve issues, including documenting actions and arranging follow up meetings with regular communications, escalating issues to the Team Leader
• Produce daily cash tracker and address issues as required
• Oversee training & set up of new starters
• Create and maintain a library of "How to" guides encompassing all clients and tasks
• Redistribute work during periods of absence according to priority
• Manage escalation process for non-payment or for late sending of invoices
• For invoices via ebilling systems, liaise with the Billing team or gain access to required hubs to enable reporting on the debt position
• Redistribute ledger items during periods of absence according to priority
   

Specification
 

• Strong experience in credit control within a legal environment
• Professional manner in all forms of communication
• Excellent attention to detail
• Strong inter personal skills
• Ability to persuade and influence at senior levels
• Maintain positive ‘can do’ attitude at all times
• Excellent organisational skills and ability to prioritise competing workloads