Description:
As a Senior Credit Controller, you’ll join the Finance team and report to the Global Credit Manager, taking ownership of an assigned portfolio of customer accounts.
Your focus will be converting receivables into cash through effective collection activity, resolving open account items and helping minimise credit risk and bad debt. You’ll work closely with colleagues across Finance, Operations, Sales, Pricing and Legal, as well as directly with customers.
We’re interested in the skills and outcomes you can demonstrate. Transferable experience and different career routes are welcome.
Role Responsibility and Accountability Overview:
You'll:
- Take ownership of cash collection across assigned customer accounts, working towards monthly collection targets and timely payment.
- Ensure cash and credits are allocated accurately and customer account records remain clear and current.
- Track open items through to resolution and collaborate with internal teams to resolve disputes delaying payment.
- Apply dunning and escalation processes appropriately and respond when agreed credit limits or payment terms are exceeded.
- Participate in debt-recovery activity relating to customer insolvency.
- Investigate the root causes of payment delays and lead improvements that strengthen payment performance.
- Help reduce the quantity and value of overdue receivables.
- Work with colleagues to improve master data, credit limits, terms and billing accuracy/timeliness.
- Build effective working relationships with customers and internal stakeholders.
- Participate in, and where appropriate lead, automation and process-improvement initiatives.
- Support accounts-receivable audit and reporting requirements.
- Provide informal coaching and support to less experienced colleagues.
- Work within the organisation’s internal-control, delegated-authority, training and security requirements
What you'll bring:
- Demonstrable credit-control experience managing complex or sensitive customer accounts in a multinational business environment.
- Evidence of working successfully towards cash-collection and overdue-debt-reduction targets.
- The ability to work with customers and internal stakeholders to understand and resolve issues preventing payment.
- Strong judgement, problem solving and decision making.
- Effective negotiation, written/verbal communication and listening skills.
- A collaborative approach across Accounts Receivable and other functions.
- Advanced Microsoft Excel capability, including PivotTables and XLOOKUP, plus proficiency with Word, Outlook and Teams.