Senior Customer Solutions Engineer

Description:

Pivotal Partners are exclusively partnering with a Series B ($60M) Monitoring as a Code start-up. We’re looking for a Senior Customer Solutions Engineer to help developers ensure application performance and reliability—from pull request to production.

In this role, you’ll become an expert in modern monitoring and observability practices, guiding customers through technical evaluations, implementation, and ongoing success. You’ll work closely with engineering teams, collaborate with product and engineering internally, and help improve documentation and processes.

What you’ll do

• Partner with customers across pre- and post-sales to drive adoption and success
• Lead technical evaluations, demos, and implementations
• Share customer insights with Product and Engineering
• Contribute to documentation, processes, and support when needed

What we’re looking for

• Strong technical skills (JavaScript/Node.js preferred)
• Experience in Solutions Engineering, ideally in dev-tools or SaaS
• Ability to work independently in a remote-first environment
• Strong communication and collaboration skills
• Empathy, curiosity, and customer-focused mindset